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Privacy Policy

Last updated: December 2025

1. Introduction

This Privacy Policy explains how ansley ("we," "our," or "us") collects, uses, and protects your information when you use our interactive FAQ chat widget service ("Service"). We are committed to protecting your privacy and being transparent about our data practices.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Name and email address
• Company name (optional)
• Website URL where you'll use our service
• Password (encrypted)
• Billing information (processed securely through third-party providers)

2.2 Chat Widget Data

When visitors interact with your FAQ chat widget, we may collect:

• Chat messages and interactions
• Timestamp of interactions
• IP address (anonymized after 30 days)
• Browser type and version
• Device type (desktop, mobile, tablet)
• Referring website URL

2.3 Usage Analytics

We collect aggregated data to improve our service:

• Number of chat interactions
• Most frequently asked questions
• Response accuracy metrics
• Widget performance statistics

2.4 Technical Data

We automatically collect certain technical information:

• Log files and error reports
• API usage statistics
• Security monitoring data

3. How We Use Your Information

3.1 To Provide Our Service

• Display FAQ responses to your website visitors
• Customize chat widget appearance and behavior
• Generate usage reports and analytics
• Process payments and manage subscriptions

3.2 To Improve Our Service

• Analyze usage patterns to enhance functionality
• Identify and fix technical issues
• Develop new features based on user needs
• Ensure optimal performance and reliability

3.3 To Communicate With You

• Send service-related notifications
• Provide customer support
• Share important updates or changes
• Send promotional communications (with your consent)

4. Information Sharing and Disclosure

4.1 We Do Not Sell Your Data

We never sell, rent, or trade your personal information to third parties.

4.2 Limited Sharing

We may share information only in these specific circumstances:

• Service Providers: With trusted third-party services (hosting, payment processing, analytics) under strict data protection agreements
• Legal Requirements: When required by law, court order, or government request
• Business Transfer: In the event of a merger, acquisition, or sale of assets (with notice to users)
• Security: To protect against fraud, abuse, or security threats

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication protocols
• Secure data centers with physical security measures
• Employee training on data protection practices

6. Data Retention

We retain information only as long as necessary:

• Account Data: Until you delete your account
• Chat Logs: Up to 2 years for service improvement
• Analytics Data: Aggregated data retained indefinitely
• IP Addresses: Anonymized after 30 days
• Billing Records: As required by law (typically 7 years)

7. Your Privacy Rights

7.1 Access and Control

You have the right to:

• Access your personal information
• Correct inaccurate data
• Delete your account and data
• Export your data
• Opt-out of marketing communications

7.2 Data Protection Rights (GDPR)

If you're in the EU, you have additional rights:

• Right to portability
• Right to restrict processing
• Right to object to processing
• Right to withdraw consent

8. Cookies and Tracking

8.1 Cookies We Use

• Essential Cookies: Required for basic functionality
• Performance Cookies: Help us understand how you use our service
• Preference Cookies: Remember your settings and preferences

8.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect service functionality.

9. Third-Party Services

Our service integrates with third-party providers:

• Payment Processing: Stripe (subject to Stripe's privacy policy)
• Email Services: SendGrid (subject to SendGrid's privacy policy)
• Analytics: We use privacy-focused analytics tools

10. International Data Transfers

Your data may be processed in countries outside your residence. We ensure adequate protection through:

• Standard contractual clauses
• Adequacy decisions
• Appropriate safeguards

11. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information immediately.

12. California Privacy Rights (CCPA)

California residents have specific rights including:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale (we don't sell data)
• Right to non-discrimination

13. Privacy Policy Changes

We may update this Privacy Policy periodically. We will:

• Notify you of material changes via email or service notification
• Post the updated policy with a new "last updated" date
• Provide 30 days' notice for significant changes

14. Contact Us

For privacy-related questions or requests:

• Email: privacy@heyansley.com
• Data Protection Officer: dpo@heyansley.com
• General Support: support@heyansley.com
• Website: https://heyansley.com